Privacy Policy

Effective Date: 6/3/2025

At Gulf e-Sim, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, store, and share your data when you visit our website or use our services. By accessing Gulf e-Sim, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

Name, email address, phone number, and billing information when you purchase an eSIM.

Device information such as IMEI number or device compatibility for eSIM activation.

b. Non-Personal Information:

IP address, browser type, operating system, and pages visited on our website.

Usage data such as the time spent on the website and interactions with our services.

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To process your eSIM order, activate your service, and provide customer support.

Account Management: To create, maintain, and manage your account.

Improvement: To improve our website, services, and user experience.

Marketing: To send promotional emails or offers, only with your explicit consent.

Legal Obligations: To comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

Service Providers: With trusted third-party partners to process payments, provide support, or deliver services.

Legal Compliance: To comply with legal obligations, government requests, or protect our rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Gulf e-Sim uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences.

Track website usage for analytics.

Provide personalized content or advertisements.

You can disable cookies in your browser settings, but this may affect the functionality of the website.

5. Data Security

We take appropriate measures to protect your personal information, including:

Encryption of sensitive data during transmission (e.g., payment information).

Regular security audits and updates to prevent unauthorized access.

Limited access to personal information to authorized personnel only.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.

Correction: Request corrections to inaccurate or incomplete data.

Deletion: Request the deletion of your personal data, subject to legal obligations.

Withdrawal of Consent: Opt out of receiving marketing communications at any time.

To exercise your rights, please contact us at support@gulfesim.com.

8. Children's Privacy

Gulf e-Sim does not knowingly collect personal information from children under 13. If we become aware of such data, it will be promptly deleted.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.